Can’t make it to our Kennesaw location? No problem. Computers Plus USA offers mail-in repair service for customers who need help with select devices, including PlayStation, Xbox, laptops, desktops, and other electronic components.
We make the process simple. Start a service ticket online, tell us what is going on with your device, and one of our Tech Concierge team members will follow up with you directly.
How Our Mail-In Service Works
Start a New Service Ticket
Tell us about your device and the issue you are having. We will need your name, phone number, email address, and a short description of the problem.
Speak With Our Team
A Computers Plus USA team member will review your request and contact you with next steps, shipping instructions, and any important details before you send your device in.
Mail Your Device
Once your ticket is started, you can safely package your device and ship it to our repair location.
Diagnostic & Repair Review
Our technicians will inspect the device and contact you with repair options, pricing, and approval before moving forward.
Repair & Return Shipping
Once approved and completed, your device will be shipped back to you.
Devices We May Service By Mail
- Game consoles
- PlayStation systems
- Xbox systems
- Laptop computers
- Desktop computers
- Select electronic components
- Custom-built PCs
Other devices may be accepted depending on the issue. Please start a ticket first before shipping anything to us.
Important Before Shipping
- Please do not mail your device without starting a service ticket first.
- Remove passwords when possible or provide login information if needed for testing.
- Back up your data before sending your device.
- Do not include unnecessary accessories unless requested.
- Package your device securely to help prevent shipping damage.
Computers Plus USA is not responsible for damage caused by improper packaging or shipping carrier handling.
